IDEA remains open and working remotely because we are committed to providing support during this unprecedented time. Please give us a call if you need assistance at (509) 220-5530.

Dealer Alerts

Updated 5/18/2020

Customer Log Requirements Are Now Voluntary

On May 15th Governor Inslee revised the customer log requirements and now customers are no longer required to provide a business with contact information; however, businesses are still obligated to maintain a customer log of those customers who do voluntarily provide their information.

In his statement, Governor Inslee provided a template that businesses may use to log the voluntary contact information. The template can be found here: Voluntary Customer Visitor Log. Or you may develop your own log but it should include time and date, name, phone number, and email address.

You can read Governor Inslee's statement here: Revising Customer Log Requirements.

Auto Sales May Now Reopen Under Phase 1 But Must Follow Additional Guidelines

Governor Inslee has issued additional guidance for the reopening of auto sales under the Safe Start Phase 1 Recovery Plan.

All dealers may reopen immediately if they follow all Phase 1 requirements. No dealer may operate until they can meet and maintain all requirements, including providing materials, schedules, and equipment required to comply.

Office staff may return to work; however, employees who can work remotely are encouraged to do so. All employees - management, office, sales, and support staff - must adhere to the specific additional guidelines as well.

Proclamation 20-46 Stay at Home Order regarding “High Risk Employees –Workers’ Rights” still remains in effect and requires employers to use all available options for alternative work assignments to protect their high-risk employees.

The additional guidance can be viewed here: Phase 1 - Resuming Vehicle and Vessel Sales with Additional COVID-19 Requirements.

To read the Proclamation 20-46 for High Risk Employees - Workers' Rights, view Proclamation 20-46 Stay Home Order for High Risk Employees – Workers’ Rights.

General questions about how to comply with these safety practices can be submitted to the state’s Business Response Center at General Business and Return to Work Inquiries.

DOL Updates Website with New Resources

The DOL updated their website so that they can provide a concise and consolidated location for obtaining important information. You will be able to find information about:

  • Essential businesses to find which DOL licensees have essential work
  • Driver licenses
  • Office closures
  • Online resources

What happens if a business violates the Governor’s proclamations? Agency personnel will contact the business to provide information and guidance about how to comply with the order. Voluntary compliance, motivated by a shared desire to keep one another safe and healthy, is the goal at all times. For businesses that continue to willfully and flagrantly violate the order, stricter enforcement actions will be pursued, in accordance with due process. Ultimately, persons could be subject to criminal penalties per RCW 43.06.220(5).

To access these new resources, visit At the top of the Department of Licensing’s webpage, check out the ‘Update’ header.

WA State Department of Labor & Industries Issues Guidance for COVID-19 Prevention Practices

Businesses who operate under the Stay at Home order are required to maintain coronavirus prevention practices consistent with DOSH, OSHA and Department of Health guidance. Labor & Industries recognizes coronavirus as a very serious workplace hazard.

Employers must implement procedures that incorporate the mitigation and prevention of COVID-19 to help limit the spread of the virus. These procedures are specific to COVID-19 prevention and include:

  • Educate workers & customers about COVID-19 and how it spreads.
  • Maintain at least 6 feet of spacing at all times.
  • Conduct regular cleaning of all areas with frequent cleaning of common-touch surfaces.
  • Facilities for frequent hand washing must be made available to workers.
  • Establish protocols for sick employees.

WA State Department of Labor & Industries Division of Occupational Safety and Health will be the enforcement agency responsible for compliance. Inspection findings will be done on a case by case basis. These procedures will be re-evaluated as health recommendations and orders evolve.

For more information on this Directive and to make sure you are in compliance, view the Directive here: Labor & Industries Division of Occupational Safety and Health General Coronavirus Prevention Under Stay Home-Stay Healthy Order. For helpful suggestions on how to meet these requirements, visit L&I's Coronavirus (COVID-19) Prevention: General Requirements and Prevention Ideas for Workplaces.


We support the WA State Independent Auto Dealer in their commitment to operate their business with transparent and honest business policies and practices while encouraging well-grounded business principles and values that uphold with our state and federal laws. Ethics and compliance are key components in creating a successful business.


We provide high quality continuing education that enhances the independent vehicle dealer's knowledge in this changing and challenging industry. Our continuing education includes the latest industry news, best practice tips, newly enacted legislation, and reminders of various regulations to help keep you in compliance.


We continuously monitor state and federal legislation while voicing our support or opposition to potential regulations that will impact our industry. We also provide mediation between you and state and federal regulators in the hopes of building successful relationships and compliance with our laws.